Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Ensure adherence to internal SOPS and external quality standards such as ISO 9001 QMS
• Act as the main point of contact for clients within your assigned zone
• Respond to customer enquiries, resolve complaints, and follow up via calls or site visits to ensure satisfaction
• Properly execute billing-related activities and other administrative tasks assigned by the immediate supervisor
• Work with Area Managers to meet operational KPIs

Qualifications:

• At least 3 years of experience in pest control or related service industry
• Preferably holds a diploma or tertiary qualification
• NEA Vector Control Operator (VCO) license and experience with ERP systems are a plus
• Results-driven, independent, and self-motivated
• Strong interpersonal skills and proactive in engaging clients